【#198】Round Moissanite Chain Necklace

Don't know your ring size?

We recommend getting your finger sized at a local jeweler. You can also do a quick Google search to find ring sizing methods available online. Be sure to measure based on U.S. standard ring sizes. 😉

We are committed to providing you with the best shipping options, no matter where you live. Every day, we deliver to thousands of customers worldwide while ensuring that we provide the very highest levels of responsiveness to you at all times.

Processing

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in the shipment of your order, we will contact you via email or telephone timely.

Shipping Time

Shipping time refers to the time it takes for items to be shipped from our warehouse to the destination. Shipping charges for your order will also be calculated and displayed at checkout.

Shipment Confirmation & Delivery

You will receive a Shipment Confirmation email containing tracking numbers Once your order has been shipped. the tracking number will be active within 24 hours.

RETURN POLICY

(LAB GROWN DIAMOND NOT INCLUDED )

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@queenou.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question regarding return of goods at support@queenou.com.


Damages and Issues
Please inspect your order upon receipt of goods and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the issue and make it right


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your returned good and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process.

Notice: Custom Product Return Policy
Thank you for choosing our LAB GROWN diamond custom-made product. As this item is tailored to your specific requirements, it is unique and cannot be resold.

Therefore, customized products are non-refundable and non-exchangeable once purchased.

We guarantee that every item is crafted with precision and undergoes strict quality control to ensure the highest standards. Before placing your order, please double-check all details, including design, size, and other customization preferences. If you have any questions, please feel free to contact our customer service team—we are here to assist you.

Thank you for your understanding and support!